Try your best to be selective when choosing a place to have your eye exam and when you are purchasing eyeglasses. Lens Crafters and Eye Exam 2000 in my book are the worst places out there to go to. These two businesses are owned by one company, and at the end of the day everything they do is about business. Starting with Eye Exam 2000, I don't believe the problem lies with the doctors hired on, but the management. Doctors at Eye Exam 2000 are probably pressured in over recommending services and options on upgrades on purchase's. How would you feel getting an exam from a car salesman..."Exactly"! I don't want a pushy eye doctor anymore than the next guy.
Moving over to the counter part of Eye Exam 2000, which is Lens Crafters. The only two things positive about them are that they have a large selection in eyewear and they have the best 30 day full return policy.
The list of bad things about this place..hhmm where do I even start. They are one of the most expensive places to purchase eyeglasses out there, even when there is a sale going on, it really is still too over priced.
The demand on their saleman to perform and meet monthly quotas are insane. They probably have a high turn over rate on sales employees. The main complaints I hear are about the finished product and quality of their eyeglasses on completion. Let me spell it out in caps for you all 'R.E.D.O". The redo ratio of Lens Crafters is crazy. For example I had a friend come to me to check out a prescription that she had done at Lens Crafters 1 hour service, just to see if the prescrtiption she got from my office matched up with the glasses they made her. Just to make things clear, she would of purchased the eyeglasses from me, but needed the emergency pair because she flying out of town that night. Back to the story at hand, I read her glasses and you can put money on it, of course they were incorrect. To make a long story short, my friend had to return to Lens Crafters three more times to get it right and wasted four hours of her time. She practically missed her flight lol.
Lens Crafters could probably improve a lot if they had better quality control or better recruiting of competent optical techs in the lab.
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